Use Cases

Built for your workflows

AI agents configured for the conversations that matter most to your business. Voice + chat, connected to your systems, with human escalation.

Customer Support

Resolve + triage 24/7

AI agents handle common inquiries, resolve issues, and triage complex cases to humans with full context. Reduce ticket volume while improving customer satisfaction.

Available on:VoiceChat

Example Workflows

  • Answer FAQs about products, policies, and services
  • Check order status and delivery updates
  • Process simple requests like address changes
  • Escalate complex issues with full context

Booking / Scheduling

Book, change, reminders

Automate appointment booking, rescheduling, and reminders. Reduce no-shows and free up staff from calendar management.

Available on:VoiceChat

Example Workflows

  • Book new appointments with availability checks
  • Reschedule or cancel existing bookings
  • Send automated reminders via voice or chat
  • Manage waitlists and fill cancellations

Order & Account

Status, returns, account updates

Handle order inquiries, process returns, and manage account updates. Connected to your systems to provide real-time information and take action.

Available on:VoiceChat

Example Workflows

  • Provide real-time order and shipping status
  • Initiate and process returns
  • Update account information and preferences
  • Handle billing and payment inquiries

Collections

Payment reminders with empathy

Automate payment reminders and collection calls with empathy and persistence. Improve collection rates while maintaining customer relationships.

Available on:VoiceChat

Example Workflows

  • Send payment reminders via preferred channel
  • Offer payment plan options
  • Process payments directly in the conversation
  • Escalate to human collectors when needed

Lead Qualification

Filter and schedule for sales

Engage prospects, qualify leads, and schedule meetings for your sales team. Ensure only qualified leads reach your salespeople.

Available on:VoiceChat

Example Workflows

  • Engage inbound leads immediately
  • Qualify based on your criteria (budget, timeline, needs)
  • Schedule meetings directly on sales calendars
  • Route hot leads to the right sales rep

Technical Support

Troubleshoot and guide

Guide customers through troubleshooting steps, provide technical documentation, and escalate complex issues to specialized teams.

Available on:VoiceChat

Example Workflows

  • Walk through troubleshooting steps
  • Provide relevant documentation and guides
  • Collect diagnostic information
  • Escalate with full technical context

Don't see your use case?

We build custom workflows for your specific needs. Talk to us about your requirements and we'll show you how we can help.

Want to automate 40% of inquiries in 30 days?

Run a pilot with 1–2 workflows, clear metrics, and human escalation with full context.

Live in weeks • Connected to your systems • Human escalation included