Your company's full context.
Answers in seconds.
Put your company's full knowledge into an agent so human agents find answers instantly — reducing AHT and accelerating onboarding.
What the Knowledge Agent does
Semantic Search
Searches docs, tickets, CRM, and internal tools with natural language.
Response Suggestions
Suggests complete responses + next steps + links to sources.
Reduced AHT
Dramatically cut Average Handle Time with instant answers.
Faster Onboarding
New agents get up to speed in days, not weeks.
Knowledge at your fingertips
Document Search
Find the right policy, procedure, or guide in seconds — across all your documentation.
Ticket History
Search past tickets to find how similar issues were resolved before.
Quick Answers
Get instant answers to common questions with sources cited.
Deep Integrations
Search across CRM records, order systems, and internal databases.
Why teams use Knowledge Agent
30-50% faster responses
Agents find answers instantly instead of searching manually.
Better accuracy
Responses grounded in your actual documentation and policies.
Consistent quality
Every agent has access to the same knowledge and answers.
Easier training
New hires become productive in days, not weeks.
Connect all your knowledge sources
Unified search across all your company's tools, documents, and systems.
Works with your support team
Whether you use our Human Agents or your own team, the Knowledge Agent helps everyone find answers faster and deliver better support.
Secure access to your knowledge
Enterprise-grade security with role-based access control ensures the right people see the right information.
Learn about our security practices →Want to automate 40% of inquiries in 30 days?
Run a pilot with 1–2 workflows, clear metrics, and human escalation with full context.
Live in weeks • Connected to your systems • Human escalation included