Perfect handoff to humans.
No repetition for customers.
Seamless AI → human transitions on chat and phone with auto-summary, smart routing, and complete traceability.
What the Escalations Platform does
Auto-Summary
Complete conversation summary with steps already tried and customer context.
Smart Routing
Route by skills, priority, language, VIP rules, and availability.
End-to-End Traceability
Full visibility into every handoff, resolution, and outcome.
QA Built-in
Quality assurance monitoring for both AI and human interactions.
Every handoff, handled right
Voice Escalation
Warm transfer from AI to human with full call context — customer never repeats themselves.
Chat Handoff
Seamless transition from chat AI to human agent with complete conversation history.
Priority Routing
VIP customers, urgent issues, and complex cases routed to the right team instantly.
Skill-Based Assignment
Match customers with agents who have the right expertise and language skills.
Why smart escalation matters
No repetition for customers
Full context transfers with the customer, so they never have to explain again.
Faster resolution times
Humans start with all the information they need to resolve quickly.
Better agent experience
Agents focus on complex issues, not gathering basic information.
Complete visibility
Track every interaction from AI to human to resolution.
Built with guardrails & QA
Enterprise-grade security, conversation monitoring, and quality assurance ensure your AI agent stays reliable and compliant.
Learn about our security practices →Want to automate 40% of inquiries in 30 days?
Run a pilot with 1–2 workflows, clear metrics, and human escalation with full context.
Live in weeks • Connected to your systems • Human escalation included